Terms of service
Terms of Service
Last updated: June 2026
Please read these Terms of Service carefully before using our website or placing an order. By accessing or purchasing from The Ember Trail, you agree to be bound by these terms.
1. About Us
This website is operated by The Ember Trail, a trading name of JWLH Enterprises Limited, a company registered in England and Wales.
- Registered office: 25 Saddleback Way, Fleet, England, GU51 2UR
- Company Registration No: 16510252
- Email: support@embertrail.life
2. Acceptance of Terms
By visiting our site, creating an account, or placing an order, you confirm that you are at least 18 years of age and agree to these Terms of Service in full. If you do not agree, please do not use this website.
3. Products & Availability
We reserve the right to modify or discontinue any product at any time without notice. All products are subject to availability. We will notify you as soon as possible if an item you have ordered is out of stock and offer a suitable alternative or full refund.
Product images are for illustrative purposes only. Colours and dimensions may vary slightly from those shown.
4. Pricing & Currency
All prices are displayed in your local currency based on your region and are inclusive of any applicable taxes where required by law. Prices may vary between markets and are subject to change without notice.
For customers in the United States, applicable sales tax may be added at checkout based on your delivery address and the tax laws of your state. The final tax amount will be displayed before you complete your purchase.
While we take care to ensure pricing accuracy, if an error is discovered after your order is placed, we will contact you before processing. You will have the option to confirm the order at the correct price or cancel for a full refund.
5. Orders & Contract
Placing an order constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
6. Payment
We accept payment via the methods displayed at checkout. All transactions are processed securely. We do not store your full payment details.
7. Fulfilment & Delivery
Orders are fulfilled by The Ember Trail and may be dispatched by third-party fulfilment partners on our behalf. Delivery timeframes are estimates only and may vary by region. For full details, please refer to our [Shipping Policy].
We are not liable for delays caused by customs, carrier disruptions, or circumstances beyond our control.
8. Returns & Refunds
Our returns and refund policy forms part of these Terms of Service. Please refer to our [Returns & Refund Policy] for full details, including your statutory rights under the Consumer Contracts Regulations 2013.
9. Your Consumer Rights
Nothing in these Terms of Service affects your statutory rights as a consumer under the laws of your country or region, including:
UK customers:
- The Consumer Rights Act 2015
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- The Consumer Protection from Unfair Trading Regulations 2008
EU customers: You retain all rights under applicable EU consumer protection directives, including rights relating to conformity of goods, cancellation, and unfair commercial practices.
US customers: Where the laws of your state provide additional consumer rights or protections beyond those stated in these terms, those rights are not affected or limited by these Terms of Service. This includes any applicable rights under California consumer protection law or other state-level legislation.
10. Intellectual Property
All content on this website — including text, images, logos, and design — is the property of JWLH Enterprises Limited or its licensors and is protected by copyright law. You may not reproduce, distribute, or use any content without our prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law, The Ember Trail shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or any products purchased. Our total liability to you shall not exceed the value of the order in question.
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
12. Privacy & Data
Your personal data is processed in accordance with our [Privacy Policy], which complies with the UK GDPR and the Data Protection Act 2018.
13. Governing Law & Jurisdiction
These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer in Scotland, Northern Ireland, or the European Economic Area, in which case you may bring proceedings in your local courts.
14. Dispute Resolution
We aim to resolve all complaints promptly and fairly. If you are not satisfied with our response, you have the right to refer your complaint to an approved Alternative Dispute Resolution (ADR) scheme. Details of the relevant ADR provider will be supplied upon request.
EU customers may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
15. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
16. Contact Us
For any questions regarding these Terms of Service:
📧 support@embertrail.life 🏢 The Ember Trail (trading name of JWLH Enterprises Limited)